Office Receptionist Training Manual

• Medical Office Receptionist Training
• Office Receptionist Training Manual

Front Office Training Manual. Mission Statement and Chain of command. Front Desk Job Duties. Phone Service. This training manual should provide a detailed account of all duties that the front desk receptionist will be expected to complete throughout the course of her day.

A receptionist establishes the tone of a potential customer’s or vendor's interaction with a business. Receptionists typically answer telephone calls, greet incoming visitors and provide verbal and written information about the company. Many receptionists also assist with company mail services and provide other secretarial support. A specialized receptionist, such as a front-desk receptionist at a medical practice or large construction business, performs additional tasks specific to the nature of the business. Carefully supervised receptionist training is key to a positive front-desk experience for customers and vendors.

Discuss general receptionist job tasks. Summarize the required receptionist functions, along with the preparation involved for each task.

Medical Office Receptionist Training

In a large sales office, for example, a receptionist should confirm each sales representative’s daily travel plans before beginning her daily telephone duties. A medical office receptionist may confirm each day’s appointments after listening to cancellation voice mails left while the office was closed. Prepare a written reference sheet that clearly summarizes the major job tasks and components. Present receptionist job growth opportunities. Illustrate job growth potential within the receptionist position. For example, if the position requires familiarity with multiple computer programs, the receptionist may add database administration responsibilities.

Office Receptionist Training Manual

Company management may tap a bilingual receptionist to be the preferred translator for transactions with customers who speak that language. Discuss realistic job growth potential, along with additional compensation, if appropriate. Address potential movement into other company positions where applicable.